What are the requirements for personally supervising the Brightstar Care agency's operations after the first two years?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
- 13.3.11 Control Person.
You do any of the following: (i) at any time during the Initial Term the Agency is not under the designated Control Person's direct supervision, (ii) you designate a replacement Control Person without our prior approval and first giving us notice of the change, or (iii) any replacement Control Person does not meet our then-current Control Person standards and requirements, including (1) living within a one-hour drive-time from the Protected Territory, or (2) being in the office, or at minimum in the Protected Territory, on a daily full-time basis.
Source: Item 22 — CONTRACTS (FDD pages 117–118)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, the agency must be under the direct supervision of a designated Control Person at all times during the Initial Term. The Control Person must meet specific standards, including living within a one-hour drive from the Protected Territory and being in the office or within the Protected Territory on a daily, full-time basis.
Failure to maintain the agency under the direct supervision of a designated Control Person, designating a replacement Control Person without prior approval, or having a replacement Control Person who does not meet the required standards can result in termination of the franchise agreement. Brightstar Care must first be notified of any changes to the Control Person.
These requirements ensure that the Brightstar Care agency adheres to quality control standards and maintains necessary licenses and permits. The ongoing supervision by a qualified Control Person is crucial for maintaining the standards and reputation of the Brightstar Care brand. The Initial Term of the Brightstar Care franchise agreement is for ten years, so these requirements apply for the entire duration of the initial agreement.