What are the requirements for the Control Person designated for a Brightstar Care agency?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
6.4.1 You must hire and maintain your Key Positions as well as a sufficient number of qualified, competent personnel in order to offer prompt, courteous, and efficient service to the public and otherwise operate the Agency in compliance with the BrightStar System so as to preserve, maintain, and enhance the System's reputation and goodwill. Additionally, your Agency must be under your designated Control Person's direct supervision. You (or, if you are an Entity, your owner) must be the Control Person. You must seek our approval if you want the Control Person to be someone other than you (or your owner) during the Initial Term. Your Control Person must meet our then-current Control Person standards and requirements, including (1) to live within one-hour drive-time from the Protected Territory and (2) to be in the office, or at minimum in the Protected Territory, on a daily full-time basis, and as otherwise defined in Exhibit K to this Agreement.
Source: Item 22 — CONTRACTS (FDD pages 117–118)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, the Control Person is a key role responsible for the direct supervision of the agency. If the franchisee is an individual, they must serve as the Control Person. If the franchisee is a business entity, one of the owners must fulfill this role. Should the franchisee wish to appoint someone else as the Control Person during the initial term of the agreement, they must first seek approval from Brightstar Care.
The Control Person must meet Brightstar Care's standards, which include residing within a one-hour drive of the protected territory. Additionally, the Control Person is required to be present in the office or, at a minimum, within the protected territory on a full-time, daily basis. This ensures that the agency has consistent and accessible leadership.
Brightstar Care emphasizes the importance of maintaining direct supervision by the designated Control Person. Failure to adhere to these requirements or designating a replacement Control Person without prior approval can be grounds for termination of the franchise agreement. This highlights the critical nature of the Control Person's role in maintaining the standards and operational effectiveness of the Brightstar Care agency.