What is Brightstar Care's requirement for operating an Agency from an Approved Location?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
You will operate your Agency from a location we approve ("Approved Location"). If you have secured a site for the Agency when you sign the Franchise Agreement, you will establish the Agency at the approved site. If you have not yet secured a site for your Agency when you sign the Franchise Agreement, you will enter into our Site Selection Addendum, attached as Exhibit J to the Franchise Agreement, which will govern the site selection process. You may relocate the Agency only with our prior written approval. Whether or not we allow relocation depends on circumstances at the time and what is in the Agency's and our system's best interests. Factors include, for example, the new site's area, its proximity to other premises in our system, whether you are in compliance with your Franchise Agreement, and how long it will take you to open at the new site.
Source: Item 12 — TERRITORY (FDD pages 67–75)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, a franchisee must operate their agency from a location that Brightstar Care approves. If the franchisee has already secured a site when signing the Franchise Agreement, they must establish the agency at that approved site. If a site has not been secured, the franchisee must adhere to the Site Selection Addendum, outlined in Exhibit J of the Franchise Agreement, which governs the site selection process.
The franchisee can only relocate the agency with Brightstar Care's prior written approval. Whether relocation is permitted depends on the circumstances at the time and what Brightstar Care determines to be in the best interests of both the agency and the Brightstar Care system.
Factors that Brightstar Care considers include the new site's area, its proximity to other premises in the system, the franchisee's compliance with the Franchise Agreement, and the anticipated time it will take to open at the new site. This ensures that all Brightstar Care agencies meet the brand's standards and are strategically located to maximize their potential for success while minimizing conflicts with existing franchisees.