Is it a requirement for Brightstar Care franchisees to utilize the technology services provided by BrightStar Technology Group, LLC, according to the FDD?

According to Brightstar Care's 2025 Franchise Disclosure Document, franchisees are required to use the technology services provided by BrightStar Technology Group, LLC. BrightStar Technology Group, LLC, is a limited liability company established to provide technology services to Brightstar Care franchisees. BrightStar Franchising, LLC, the franchisor, and BrightStar Technology Group, LLC, are under common control, with BrightStar Franchising, LLC, acting as the primary beneficiary of BrightStar Technology Group, LLC. BrightStar Franchising, LLC, provides the funding for BrightStar Technology Group, LLC's operations.

This requirement means that franchisees cannot choose their own technology vendors but must rely on the services provided by the affiliated BrightStar Technology Group, LLC. This may ensure brand consistency and integration across the Brightstar Care system, but it also limits the franchisee's autonomy in selecting technology solutions.

As the franchisee is required to use BrightStar Technology Group, LLC, they should evaluate the quality, cost, and suitability of these mandated technology services during their due diligence. It would be prudent for a prospective franchisee to discuss the specifics of these technology services, including any associated fees, service level agreements, and potential limitations, with existing franchisees to fully understand the implications of this requirement.