What is the required turnover rate of field staff that Brightstar Care franchisees must maintain?

According to Brightstar Care's 2025 Franchise Disclosure Document, franchisees must take measures to develop, recognize, and reward their workforce to maintain a specific field staff turnover rate. Specifically, Brightstar Care requires franchisees to maintain a six-month turnover rate of field staff that does not exceed fifty percent (50%).

This requirement means that no more than 50% of the field staff can leave their positions within a six-month period. This metric is crucial for ensuring continuity of care and maintaining service quality, as high turnover can disrupt client relationships and increase training costs.

Failure to meet this retention target can have consequences. According to section 13.5.6 of the FDD, Brightstar Care has the right to terminate the franchise agreement if the franchisee fails to ensure that the Agency (a) remains in the top seventy-five percent (75%) of all BrightStar Care Agencies for retention of field staff and (b) does not experience six (6)-month employee turnover in excess of fifty percent (50%). This highlights the importance Brightstar Care places on staff retention and its potential impact on the franchisee's business operations.