Can Brightstar Care reduce the number of days of in-person training at headquarters or a nearby training/conference center?

According to Brightstar Care's 2025 Franchise Disclosure Document, Brightstar Care retains the right to modify the duration of in-person training sessions held at their headquarters or a nearby training/conference center. They may implement a virtual environment and/or e-learning platform to achieve this reduction. This suggests that the initial training, which involves two or three sessions lasting 3 to 4 days each, totaling up to 12 days for new owners, could potentially be shortened through online learning methods. The training covers various aspects, including business startup, operations, sales, and clinical practices.

This flexibility in training delivery could benefit franchisees by reducing travel time and expenses associated with in-person training. However, it also means that a portion of the training may be delivered online, which may require franchisees and their staff to be self-directed learners. Brightstar Care also provides ongoing support and assistance, including access to the Operations Manual via their intranet, review of the agency premises lease, and help with ordering business cards and marketing materials.

Brightstar Care also offers additional optional on-site training for a fee of $500-$600 per day per trainer, plus travel and room and board expenses. They also provide additional training programs for regional or group training programs for a fee of $100 - $200 per day per attendee for basic training, plus expenses, and $300 - $400 per day per attendee for advanced training, plus expenses. Franchisees should inquire about the specific format and duration of the training programs to understand the balance between in-person and online learning, as well as the associated costs.