After Brightstar Care receives sample sales promotional or advertising materials from a franchisee that are not from Brightstar Care's approved libraries, how many business days does Brightstar Care have to notify the franchisee of approval or disapproval?

According to Brightstar Care's 2025 Franchise Disclosure Document, whenever the franchise agreement requires Brightstar Care's prior approval, the franchisee must make a timely written request. Unless a different time period is specified in the agreement, Brightstar Care will respond with their approval or disapproval within thirty (30) calendar days. The FDD also states that Brightstar Care's approval will not be unreasonably withheld.

This means that if a Brightstar Care franchisee submits sample sales promotional or advertising materials that are not from Brightstar Care's approved libraries, Brightstar Care has 30 calendar days to respond with either approval or disapproval, unless the franchise agreement specifies a different time period for this type of approval.

It is important for prospective franchisees to understand this approval process, as using unapproved materials could be a breach of the franchise agreement. Franchisees should factor this 30-day review period into their marketing timelines to ensure compliance and avoid potential delays in their promotional activities.