What is the range of estimated monthly costs for retention software that Brightstar Care franchisees must pay?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
$1,000 per month.
In addition, beginning on your Agency's Opening Date, you must expend on local recruitment marketing, including job boards and retention software to support and grow your business, the greater of:
(i) 1.5% of your Agency's monthly Net Billings up to $200,000 (for a 4-week month or $250,000 for a 5-week month) and 0.5% of your Agency's monthly Net Billings over $200,000 (for a 4-week month or $250,000 for a 5-week month), plus an estimated $165 - $378 per month
for retention software (this amount for retention software, which is currently paid to a third party, may be increased from time to time depending on what the third party chooses to charge); or
(ii) $1,000 per month, plus an estimated $165 - $378 per month for retention software (this amount for retention software, which is currently paid to a third party, may be increased from time to time depending on what the third party chooses to charge).
All local advertising must meet our then-cu
Source: Item 6 — OTHER FEES (FDD pages 17–34)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, franchisees must expend funds on local recruitment marketing, including retention software. The monthly cost for retention software is estimated to be between $165 and $378. This cost is in addition to either 1.5% of the Agency's monthly Net Billings up to $200,000 (or $250,000 for a 5-week month) and 0.5% of monthly Net Billings over $200,000 (or $250,000 for a 5-week month), or $1,000 per month.
This means a new Brightstar Care franchisee should budget between $165 and $378 monthly for retention software, but should also be aware that this amount may change over time based on what the third-party vendor charges. The franchisee's total expenditure on local recruitment marketing will be the greater of the percentage of net billings plus the retention software cost, or the flat $1,000 per month.
It is important to note that the FDD indicates the retention software is currently paid to a third party, and the amount may be increased from time to time depending on what the third party chooses to charge. This means that the franchisee needs to be prepared for potential increases in this monthly cost, which would impact their overall marketing budget.