For Brightstar Care, what is the purpose of the ReStart program, and who is required to participate in it?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
ents of, the "BrightStart" Program. The BrightStart program is designed to assist new owners in opening their new business as well as focus on the core competencies of the BrightStar business. If the Agency operated under this Agreement is acquired through a transfer, and it is your first Agency, you, (or, if you are an Entity, your owners and/or other required personnel) must participate in and comply with all of the requirements of the "ReStart" Program. The ReStart program is designed to assist new owners via transfers with onboarding as well as focus on the core competencies of the BrightStar business.
Source: Item 22 — CONTRACTS (FDD pages 117–118)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, the ReStart program is designed to assist new owners who acquire an existing BrightStar Care agency through a transfer. The program focuses on onboarding these new owners and ensuring they understand and implement the core competencies of the BrightStar Care business model.
The ReStart program serves as a validation and assessment process for the new owner. It is designed to ensure that the transferred BrightStar Care business is operating up to current standards and processes. This involves a condensed, 12-month plan to evaluate and improve the business's operations.
Participation in the ReStart program is mandatory for new owners who acquire their first BrightStar Care agency through a transfer. This requirement applies to the new owner or, if the owner is a legal entity, to the owners and/or other required personnel of that entity. The program aims to provide the necessary support and guidance to maintain the quality and consistency of BrightStar Care services under new ownership.