For Brightstar Care, what is the purpose of an external connector license?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
- c. External Connector Licenses. You must assign each external connector license you acquire to a system database. Each external connector license assigned to a system database permits any number of third party users , applications or devices to access that system database. You do not need concurrent or named user licenses for those users. You may not use the external connector for business process outsourcing purposes.
- d. Third Party Hosting. You may have a third party host the software on your behalf solely for access by you and your affiliates. You may not permit your third party hosting vendor to allow access to the software by unaffiliated third parties except as otherwise allowed through an external connector license. Your third party hosting vendor must agree to be bound by these terms.
Source: Item 23 — RECEIPTS (FDD pages 118–387)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, an external connector license serves a specific purpose related to accessing the system database. Each external connector license that a Brightstar Care franchisee acquires must be assigned to a system database. This assignment allows an unlimited number of third-party users, applications, or devices to access that specific system database. This is particularly useful because it eliminates the need for concurrent or named user licenses for these third-party users. However, the external connector cannot be used for business process outsourcing purposes.
This licensing structure is relevant if a Brightstar Care franchisee uses third-party services or applications that need to interact with their system database. Instead of licensing each individual user or device, the external connector license provides a blanket permission for access. This can simplify license management and potentially reduce costs, especially when dealing with a large number of external users or devices.
Furthermore, Brightstar Care permits franchisees to have a third party host the software, but only for access by the franchisee and their affiliates. The exception to this is if an external connector license is in place, which allows unaffiliated third parties to access the software. The third-party hosting vendor must agree to the licensing terms. This condition ensures that the franchisee remains compliant with the software licensing agreement, even when using external hosting services.