What proof is required for Brightstar Care franchisees to receive warranty service for the software?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
s agreement cannot change.
- F. WARRANTY PROCEDURES. You need proof of purchase for warranty service.
- United States and Canada. For warranty service or information about how to obtain a refund for software
acquired in the United States and Canada, contact Microsoft at
- (800) MICROSOFT;
- · Microsoft Customer Service and Support, One Microsoft Way, Redmond, WA 98052-6399; or
- visit www.microsoft.com/info/nareturns.htm.
- Europe, Middle East and Africa. If you acquired the software in Europe, the Middle East or Africa, Microsoft
Ireland Operations Limited makes this limited warranty. To make a claim under this warranty, you should contact\neither
- Microsoft Ireland Operations Limited, Customer Care Centre, Atrium Building Block B, Carmanhall Road, Sandyford Industrial Estate, Dublin 18, Ireland; or
- the Microsoft affiliate serving your country (see www.microsoft.com/worldwide).
- Outside United States, Canada, Europe, Middle East and Africa. If you acquired the software outside the United States, Canada, Europe, the Middle East and Africa, contact the Microsoft affiliate serving your country (see www.microsoft.com/worldwide).
- United States and Canada. For warranty service or information about how to obtain a refund for software
acquired in the United States and Canada, contact Microsoft at
- G. NO OTHER WARRANTIES. The limited warranty is the only direct warranty from Microsoft. Microsoft gives no other express warranties, guarantees or conditions. Where allowed by your local laws, Microsoft excludes implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Source: Item 23 — RECEIPTS (FDD pages 118–387)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, to make a warranty claim, a franchisee should contact either Microsoft Ireland Operations Limited at the provided address or the Microsoft affiliate serving their country, as found on Microsoft's website. This process applies to software acquired worldwide.
For franchisees outside the United States, Canada, Europe, the Middle East, and Africa, they must contact the Microsoft affiliate serving their country, also accessible through the provided Microsoft website. This ensures that franchisees receive support appropriate for their region.
The limited warranty mentioned is the only direct warranty from Microsoft, with no other express warranties, guarantees, or conditions provided. Where local laws permit, Microsoft excludes implied warranties of merchantability, fitness for a particular purpose, and non-infringement. However, if local laws provide implied warranties despite this exclusion, the remedies are as described in the Remedy for Breach of Warranty clause, to the extent allowed by local laws. The document also notes that the Limitation on and Exclusion of Damages clause applies to breaches of this limited warranty.
This warranty provides specific legal rights, and franchisees may have other rights that vary by state or country. It is important for prospective franchisees to understand these warranty terms and how they apply in their specific location.