What are the principal training materials used by Brightstar Care?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
[Item 11: FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING]
We reserve the right to independently access all information collected or compiled by or in accordance with your use of the Athena Business System, Great Plains, or other software used in your Agency's operation. There are no contractual limitations on this right.
Training
See Section 3.1 of the Franchise Agreement for general training provisions. You are solely responsible for your (or your owners') and your employee's room, board, travel, and salary expenses associated with training.
As of the issuance date of this Disclosure Document, the BrightStar Care training program, known as Boot Camp, has four (4) training tracks: (1) New Owner track, (2) Sales track, (3) Clinical track, and (4) Operations track. All tracks include both on-line components and instructor-led classroom-based sessions held in a location in Lake County, Illinois.
New Owner Track Overview
| Column 1 | Column 2 | Column 3 | Column 4 |
|---|---|---|---|
| Subject | Hours of Classroom Training | Hours of On- The-Job Training | Location |
| Pre-work: ABS Modules | 12 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Pre-work: ABS Exercises | 1.25* | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Welcome/Discuss Expectations | 0.5 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| BrightStar Care Model | 3.5 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| ABS Reporting | 0.75 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Home Care Clinical | 1.75 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Intro to BrightStar Care Sales: Part II | 2.5 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Selling BrightStar Care & Managing | 1.5 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Sales Process: Living Room Visits / | |||
| HELP Method | |||
| Operations - ABS Session 1 | 1.75* | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Relias Demo | 0.5 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| National Accounts200 | 1.5 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Central Intake | 1 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| National Accounts Revenue Cycle | 1 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Management | |||
| Brand Standards & Compliance | 0.5 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Overview | |||
| Talent Management: Recruiting and Onboarding | 2.5 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Operations – Financial 200 | 1 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Column 1 | Column 2 | Column 3 | Column 4 |
|---|---|---|---|
| Hours of On- | |||
| Subject | Hours of Classroom | The-Job | Location |
| Subject | Training | Training | Location |
| Truming | Truming | Bannockburn, IL or any other | |
| Pre-work: Shelly - Video | location we may designate; or via e- | ||
| 0.25* | 0 | learning Bannockburn, IL or any other | |
| Pre-work: OSHA Video | location we may designate; or via e- | ||
| 0.5* | 0 | learning Bannockburn, IL or any other | |
| Pre-work: HIPAA Overview | location we may designate; or via e- | ||
| 0.5* | 0 | learning Bannockburn, IL or any other | |
| Pre-work: Review Acronym List | location we may designate; or via e- | ||
| 0.25* | 0 | learning Bannockburn, IL or any other | |
| Pre-work: Crucial Conversations | location we may designate; or via e- | ||
| 0.25* | 0 | learning | |
| Kick Off Call | location we may designate; or via e- | ||
| 0.5* | 0 | learning | |
| Boot Camp Overview & | Bannockburn, IL or any other | ||
| Introductions | location we may designate; or via e- | ||
| introductions | 0.5 | 0 | learning |
| Welcome to BrightStar Care (Shelly | Bannockburn, IL or any other | ||
| Leadership Introduction) | location we may designate; or via e- | ||
| Leadership introduction) | 0.75 | 0 | learning |
| Operations – Intro to Operations | Bannockburn, IL or any other | ||
| and the BrightStar Care Model | location we may designate; or via e- | ||
| and the Brightstar Care Woder | 2 | 0 | learning |
| Operations – Expectations and Intro | Bannockburn, IL or any other | ||
| to BrightStar Care Brand | location we may designate; or via e- | ||
| to Brightstar Care Brand | 2 | 0 | learning Bannockburn, IL or any other |
| Intro to Clinical | location we may designate; or via e- | ||
| 2 | 0 | learning |
[Item 11: FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING]
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- Periodically revise the Operations Manual to incorporate new developments and changes in the BrightStar Care Agency Program and franchise and provide you with online access or an electronic copy of all updates (§3.2.6).
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- Information on improvements and developments in the BrightStar Care Agency Program in the form of regular announcements via main menu page or website and newsletter bulletins distributed through email (§3.2.7).
[Item 11: FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING]
We reserve the right to reduce the number of days at our headquarters through the use of e-learning.
We describe our training program in more detail later in this Item.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 47–67)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, the training program, known as Boot Camp, has four tracks: New Owner, Sales, Clinical, and Operations. Each track includes online components and instructor-led classroom sessions held in Lake County, Illinois. The in-class training is supplemented by e-learning through the BrightStar online training system. Brightstar Care also reserves the right to reduce the number of days at headquarters through the use of e-learning.
For the New Owner track, training materials include pre-work such as ABS (Athena Business System) modules and exercises, along with sessions covering the BrightStar Care Model, ABS Reporting, Home Care Clinical, and sales-related topics. Other subjects covered are brand standards, compliance, talent management, and financial operations. The training involves both classroom hours and, in some cases, on-the-job training, conducted in Bannockburn, IL, or another designated location, or via e-learning.
For the other training tracks, materials include pre-work videos and overviews, along with sessions covering operations, the BrightStar Care model, clinical introductions, and leadership introductions. These also include both classroom and on-the-job training, conducted in Bannockburn, IL, or another designated location, or via e-learning.
Brightstar Care also revises the Operations Manual periodically to incorporate new developments and changes in the BrightStar Care Agency Program and franchise and provides franchisees with online access or an electronic copy of all updates. Information on improvements and developments in the BrightStar Care Agency Program are provided in the form of regular announcements via main menu page or website and newsletter bulletins distributed through email.