What is Brightstar Care's policy regarding a franchisee's failure to provide required personal protective equipment for field staff?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
- 13.3.16 Personal Protective Equipment. You fail to provide the types and quantities of personal protective equipment we require for the field staff of BrightStar Care Agencies and to ensure such personal protective equipment is used in compliance with current clinical guidance (whether such guidance is originally issued by us as part of the BrightStar Care Agency program or by external authorities).
13.4 Termination by Us With Notice and 30 Days' Opportunity to Cure
We have the right to terminate this Agreement if any of the following defaults remains uncured after expiration of the 30-day cure period:
Source: Item 22 — CONTRACTS (FDD pages 117–118)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, if a franchisee fails to provide the required types and quantities of personal protective equipment (PPE) for their field staff, or fails to ensure that the PPE is used in compliance with current clinical guidance, Brightstar Care has grounds to terminate the franchise agreement.
Specifically, Brightstar Care can issue a notice of default, and the franchisee has 30 days to correct the issue. If the franchisee does not remedy the failure to provide or ensure proper use of required PPE within this 30-day cure period, Brightstar Care has the right to terminate the franchise agreement.
This policy underscores the importance Brightstar Care places on maintaining quality control and adhering to clinical guidelines, both of which are critical in the healthcare industry. Franchisees must ensure they are consistently meeting these requirements to avoid potential termination of their franchise agreement.