Does Brightstar Care place any restrictions on the prices at which a Brightstar Care franchisee sells goods or services?

According to Brightstar Care's 2025 Franchise Disclosure Document, Brightstar Care does not generally restrict the prices at which franchisees sell goods or services. However, there is an exception for National Accounts, where Brightstar Care establishes pricing structures with the customer. This means that for most services, franchisees have the flexibility to set their own prices, but for National Accounts, they must adhere to the pricing set by Brightstar Care.

This policy has important implications for prospective franchisees. The ability to set prices for most services allows franchisees to respond to local market conditions and adjust pricing to remain competitive. However, the requirement to adhere to Brightstar Care's pricing for National Accounts ensures consistency and potentially streamlines the process of securing and servicing these larger clients.

It is important for prospective franchisees to understand the potential impact of the National Accounts pricing structure on their overall profitability. While National Accounts can provide a steady stream of revenue, the set pricing may not always be as favorable as what a franchisee could achieve by setting their own prices. Franchisees should inquire about the typical margins for National Accounts in their area and factor this into their financial projections.

Overall, the pricing policy offers a balance between franchisee autonomy and brand consistency. Franchisees have the freedom to set prices for most services, but they must adhere to Brightstar Care's pricing for National Accounts. This approach allows franchisees to adapt to local market conditions while ensuring that National Accounts receive consistent pricing across the Brightstar Care system.