Does Brightstar Care offer optional additional training, and if so, where is it offered?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
hours of participation.
To assist you in operating your Agency, we may offer additional training programs and/or refresher courses. As of the date of this Disclosure Document, we are not able to state or estimate the location, duration, or frequency of any additional training programs and/or refresher courses as these programs and courses will depend on your needs and the needs of our other BrightStar Care franchisees. We currently do not anticipate offering more than 2 additional training programs and/or refresher courses during a calendar year and currently anticipate that each training program and/or refresher course will last approximately 2 to 3 days. We currently offer a clinical coaching session once a year to assist you and your office in preparing for and obtaining Joint Commission. We may require your and your employees' attendance. You must pay for your (and your owners')
and your employees' travel, meal, lodging, and payroll expenses while attending our additional training programs. The additional training programs and refresher courses will be at our thencurrent tuition for ongoing training (see Item 6). Corporate office and/or Regional training might be required for system-wide rollout or for locations whose metrics are below top quartile performance.
Any training we provide is to provide you and your key representatives more information about brand standards and best practices. At all times, any individual you send to training is your employee, and you (not we) are solely responsible for all employment and personnel matters related to any employee you send to training. We do not reserve the right and expressly disavow any right or ability to control any employees you send to training. By sending an individual to training, you designate such employee as a key representative of your Agency to whom we can speak. This training can and does include any Boot Camps, Branch Leadership Conference and any other training.
EXHIBIT C
TO BRIGHTSTAR FRANCHISING, LLC'S FRANCHISE DISCLOSURE DOCUMENT
OPERATIONS MANUAL TABLE OF CONTENTS
Our Operations Manual contains a total of 1,101 pages and covers the following topics: ABS User Manual- (625 pages), Volume 1 - Introduction to BrightStar (43 pages), Volume 2 - Franchise Administration (102 pages), Volume 3 - Operations (66 pages), Volume 4 - National Accounts (46 pages), Volume 5 - Clinical (37 pages), Volume 6 - Recruiting and Retention (51 pages), Volume 7 - Marketing (31 pages), Volume 8 - Sales (66 pages), Volume 9 - Skilled (34 pages).
ABS User Manual – Table of Contents
| Column 1 | Column 2 | Column 3 | Column 4 |
|---|---|---|---|
| Subject | Hours of Classroom Training | Hours of On- The-Job Training | Location |
| Discovering QAPI | 2 | 0 | Bannockburn, IL or any other location we may designate; or via e-learning |
| National Accounts Overview | 1.5 | 0 | Bannockburn, IL or any other location we may designate; or via e-learning |
| Central Intake | 0.5 | 0 | Bannockburn, IL or any other location we may designate; or via e-learning |
| Preparing for the Joint Commission | 1 | 0 | Bannockburn, IL or any other location we may designate; or via e-learning |
| Dashboard and Reporting | 0.5 | 0 | Bannockburn, IL or any other location we may designate; or via e-learning |
| Test Your Knowledge Activity/Clinical Review | 0.5 | 0 | Bannockburn, IL or any other location we may designate; |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 47–67)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, Brightstar Care may offer additional training programs and/or refresher courses to assist franchisees in operating their agencies. However, as of the date of the FDD, Brightstar Care is unable to state or estimate the location, duration, or frequency of these additional training programs, as they depend on the needs of individual franchisees and the broader BrightStar Care network. The document states that Brightstar Care does not anticipate offering more than two additional training programs or refresher courses per calendar year, with each lasting approximately two to three days. These additional training programs and refresher courses will be at the then-current tuition for ongoing training, as detailed in Item 6 of the FDD.
Brightstar Care also offers a clinical coaching session once a year to assist franchisees and their offices in preparing for and obtaining Joint Commission accreditation. Attendance at these sessions may be required for franchisees and their employees. Franchisees are responsible for covering their own and their employees' travel, meal, lodging, and payroll expenses while attending any additional training programs. Corporate office and/or regional training might be required for system-wide rollouts or for locations whose metrics are below top quartile performance.
In addition to the above, Brightstar Care may provide additional optional on-site training on an as-needed basis for an additional fee. The initial training program, known as Boot Camp, has four training tracks: New Owner, Sales, Clinical, and Operations. All tracks include both online components and instructor-led classroom-based sessions held in a location in Lake County, Illinois. Furthermore, pre-work modules and exercises are conducted in Bannockburn, IL, or any other designated location, or via e-learning.