Does Brightstar Care offer on-the-job training for the 'Consultative Selling' subject?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
| Column 1 | Column 2 | Column 3 | Column 4 |
|---|---|---|---|
| Subject | Hours of Classroom Training | Hours of On- The-Job Training | Location |
| Pre-work: ABS Modules | 12 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Pre-work: ABS Exercises | 1.25* | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Welcome/Discuss Expectations | 0.5 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| BrightStar Care Model | 3.5 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| ABS Reporting | 0.75 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Home Care Clinical | 1.75 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Intro to BrightStar Care Sales: Part II | 2.5 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Selling BrightStar Care & Managing | 1.5 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Sales Process: Living Room Visits / | |||
| HELP Method | |||
| Operations - ABS Session 1 | 1.75* | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Relias Demo | 0.5 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| National Accounts200 | 1.5 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Central Intake | 1 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| National Accounts Revenue Cycle | 1 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Management | |||
| Brand Standards & Compliance | 0.5 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Overview | |||
| Talent Management: Recruiting and Onboarding | 2.5 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Operations – Financial 200 | 1 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 47–67)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, there is no on-the-job training offered for 'Consultative Selling'. The training schedule includes several subjects related to sales, such as 'Intro to BrightStar Care Sales', 'Selling BrightStar Care & Managing', and 'Sales Process: Living Room Visits / HELP Method'.
These subjects are part of the classroom training provided by Brightstar Care. The classroom training for these subjects is conducted at Brightstar Care's headquarters in Bannockburn, IL, or potentially via e-learning.
While the training program covers various aspects of sales and marketing, it is important to note that all listed subjects lack an on-the-job training component. A prospective franchisee should consider this when evaluating the level of practical experience gained during the initial training phase.