Does Brightstar Care offer the 'Central Intake' training via e-learning?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
| Column 1 | Column 2 | Column 3 | Column 4 |
|---|---|---|---|
| Subject | Hours of Classroom Training | Hours of On- The-Job Training | Location |
| Pre-work: ABS Modules | 12 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Pre-work: ABS Exercises | 1.25* | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Welcome/Discuss Expectations | 0.5 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| BrightStar Care Model | 3.5 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| ABS Reporting | 0.75 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Home Care Clinical | 1.75 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Intro to BrightStar Care Sales: Part II | 2.5 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Selling BrightStar Care & Managing | 1.5 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Sales Process: Living Room Visits / | |||
| HELP Method | |||
| Operations - ABS Session 1 | 1.75* | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Relias Demo | 0.5 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| National Accounts200 | 1.5 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Central Intake | 1 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| National Accounts Revenue Cycle | 1 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Management | |||
| Brand Standards & Compliance | 0.5 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Overview | |||
| Talent Management: Recruiting and Onboarding | 2.5 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
| Operations – Financial 200 | 1 | 0 | Bannockburn, IL or any other location we may designate; or via elearning |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 47–67)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, the 'Central Intake' training is available via e-learning. Specifically, the training involves 1 hour of classroom training with no on-the-job training. The location for this training is listed as Bannockburn, IL, or any other location Brightstar Care may designate, and it can be accessed via e-learning.
This means that prospective Brightstar Care franchisees and their staff can complete the 'Central Intake' training remotely through an online platform, offering flexibility and convenience. This e-learning option reduces the need for travel to a physical training location, potentially saving on travel costs and time.
The availability of e-learning for 'Central Intake' training aligns with the modern trend of leveraging technology to deliver training content. Franchisees should confirm with Brightstar Care the specific format of the e-learning, the technical requirements, and the level of support provided during the training.