Where are the Brightstar Care new owner training sessions held?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
The New Owner Training track is designed to incrementally build your (as a new franchise owner) knowledge and skill around the BrightStar Care operations, sales, and clinical business processes and compliance. These sessions are intended to supplement weekly support calls with assigned Start Team coaches. This track may include two or three, 3 to 4-day sessions (no more than 12 days total) and is held at our headquarters or a nearby training/conference center. Between your training sessions, you may also spend up to a week in the office of an owner. We may approve a virtual participation under certain circumstances or for certain aspects of the week's visit. This program is designed to help you gain an applied understanding of the role of an owner by participating in an Agency's most critical processes, as well as spending time with the established owner to understand her or his keys to success. You and your Key Positions must complete all required training within 180 days after signing the Franchise Agreement and prior to Opening. If you acquire your Agency via a resale, you are required to attend two 3 to 4-day sessions (up to 8 days) of training prior to the hard close date (final transfer of assets). You also may spend up to a week in the office of an owner after signing the Franchise Agreement and before the transfer's effective date. We may approve a virtual participation under certain circumstances or for certain aspects of the week's visit. You must complete any remaining required training within 90 days after final transfer of assets. We reserve the right to offer training through a virtual environment and/or an e-learning platform.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 47–67)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, the New Owner Training track sessions are held at their headquarters or a nearby training/conference center. These sessions are designed to build the franchisee's knowledge and skills in BrightStar Care operations, sales, clinical business processes, and compliance. The training may consist of two or three sessions, each lasting 3 to 4 days, with a total duration of no more than 12 days.
In addition to the sessions at the headquarters or training center, new franchisees may also spend up to a week in the office of a current BrightStar Care owner to gain practical experience. The FDD states that virtual participation in certain aspects of the week's visit or under certain circumstances may be approved. Franchisees must complete all required training within 180 days after signing the Franchise Agreement and before opening their agency.
For franchisees acquiring an agency through resale, the training requirement is two 3 to 4-day sessions (up to 8 days) before the final transfer of assets. These franchisees may also spend up to a week in a current owner's office before the transfer's effective date, with potential virtual participation options. Any remaining required training must be completed within 90 days after the final transfer of assets. The document also mentions that Brightstar Care reserves the right to offer training through a virtual environment and/or an e-learning platform.