What is the net billing amount that requires a Brightstar Care franchisee to add a full-time CCM?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
n a part-time basis.
- You must add a full-time CCM when your Agency achieves $15,000 $25,000 per week or greater in Net Billings. It is recommended to add a CCM earlier on a part-time basis to work with your salesperson and atten
Source: Item 7 — ESTIMATED INITIAL INVESTMENT (FDD pages 34–41)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, a franchisee must add a full-time Client Care Manager (CCM) when their agency achieves $15,000 to $25,000 or greater per week in Net Billings. The FDD also recommends adding a CCM earlier on a part-time basis to work with the salesperson and attend living room visits.
This requirement ensures that Brightstar Care franchisees have adequate staffing to manage client care as their business grows. By proactively adding a CCM, franchisees can maintain service quality and client satisfaction, which are crucial for long-term success. The recommendation to add a part-time CCM earlier suggests that Brightstar Care prioritizes client management and sales support from the outset.
For a prospective franchisee, this means factoring in the cost of a full-time CCM into their financial projections once they anticipate reaching the specified net billing threshold. Additionally, they should consider the potential benefits of hiring a part-time CCM earlier to support sales efforts and client relations. This proactive approach to staffing can help ensure a smooth transition and sustained growth for the Brightstar Care agency.