For Brightstar Care, what is a 'named user' license?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
a. User Licenses. In addition to the server software license, you must acquire user licenses for the total number of users that access the system database directly or indirectly. User licenses are specific to a system database and may not be used with or shared among different system databases. You may license concurrent users, named users, or the external connector depending on the type of access to the system database that the user requires. For users that are your or your affiliates' employees, contractors or agents, you must license concurrent users and named users. For all other access to the system database, including access where no individual users are involved you must license either the external connector, concurrent users or named users. "Concurrent users" are licenses that allow any individual to access the system database. The number of concurrent users licensed refers to the maximum number of individuals that may access the system database simultaneously, "Named users" are licenses that are specific to individual users and may not be shared among individual users. "Third party users" are any concurrent user or named user that is not your or your affiliates' employees, contractors or agents. "External connector" is a license that allows any third party user, application or device to access the system database. For additional information types of user licenses and license restrictions regarding user licenses, see http://www.microsoft.com/dynamics/purchase/editionsandlicensing.mspx.
Source: Item 23 — RECEIPTS (FDD pages 118–387)
What This Means (2025 FDD)
According to the 2025 Brightstar Care Franchise Disclosure Document, in addition to the server software license, franchisees must acquire user licenses for all users accessing the system database. These user licenses are specific to a system database and cannot be shared among different databases.
Brightstar Care franchisees can license concurrent users, named users, or the external connector, depending on the type of access needed. For employees, contractors, or agents of the franchisee or their affiliates, concurrent and named user licenses are required. For other access types, including those without individual users, franchisees must license either the external connector, concurrent users, or named users.
The FDD specifies that "Named users" are licenses that are specific to individual users and may not be shared among individual users. Concurrent user licenses allow any individual to access the system database, with the number of licenses determining the maximum number of simultaneous users. An external connector license allows any third-party user, application, or device to access the system database.
Prospective Brightstar Care franchisees should carefully consider the number and types of user licenses needed based on their specific business operations and staffing arrangements, as these licenses are essential for accessing the system database and must be appropriately managed to ensure compliance.