For Brightstar Care, does multiplexing reduce the number of licenses needed?

According to Brightstar Care's 2025 Franchise Disclosure Document, multiplexing does not reduce the number of licenses needed. Multiplexing involves using hardware or software to pool connections, reroute information, reduce the number of devices or users that directly access the software, or reduce the number of devices or users the software directly manages.

This means that even if a franchisee uses multiplexing techniques to manage connections or access to the software, they are still required to acquire user licenses for the total number of users that access the system database directly or indirectly. User licenses are specific to a system database and cannot be shared among different system databases.

Brightstar Care franchisees must acquire user licenses for all users accessing the system, regardless of whether multiplexing is employed. This ensures that each user has the appropriate license for accessing the software, and it prevents franchisees from circumventing licensing requirements by using multiplexing to reduce the number of licenses needed.