How are the Brightstar Care monthly technology fees calculated?

According to Brightstar Care's 2025 Franchise Disclosure Document, franchisees are required to pay monthly technology fees for the use of the Athena Business System (ABS) technology software. These fees are calculated based on a percentage of the franchisee's prior month's net billings or a fixed minimum amount, whichever is greater.

Specifically, Brightstar Care franchisees must pay the greater of $250 per month or 0.83% of their prior month's net billings. This means that if a franchisee's net billings are low in a given month, they will still be required to pay the minimum fee of $250. Conversely, if their net billings are high, the technology fee will increase proportionally, calculated as 0.83% of that higher revenue.

This fee structure ensures that Brightstar Care receives a consistent revenue stream to support and maintain the technology system, while also allowing the fee to scale with the franchisee's success. For a prospective franchisee, it's important to factor in this ongoing technology fee when projecting monthly expenses and revenue, as it can impact profitability, especially during the initial months of operation when revenue may be lower.