What is the monthly charge per user for the Brightstar Care Teams Package, and is it prorated?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
By execution of this Addendum, you acknowledge and agree beginning the month you are provided the Teams Package you will be charged $14.50 per user per month based on active Teams Package users during the prior month. The $14.50 per user per month is not prorated.
(e.g., whether you are issued a Teams Package user account for you or an employee on the 1st of the month or on the 30th of the month you will be charged $14.50). The monthly fee is subject to change. We will provide a 30-day notice prior to any fee changes. You may elect, upon 30 days' notice to us to terminate your and your Agency's staff of the Teams Package.
Source: Item 23 — RECEIPTS (FDD pages 118–387)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, franchisees who opt to use the Microsoft Teams Enterprise and Office 365 E1 suite (referred to as the "Teams Package") will incur a monthly charge of $14.50 per user. This fee is based on the number of active users of the Teams Package during the previous month.
Importantly, the FDD specifies that this $14.50 per user per month charge is not prorated. This means that even if a user is only active for a portion of the month (e.g., if an account is created on the 30th of the month), the franchisee will still be charged the full $14.50 for that user.
Brightstar Care retains the right to change the monthly fee, but they will provide franchisees with a 30-day notice before any such changes take effect. Franchisees also have the option to terminate their and their agency's staff's use of the Teams Package, provided they give Brightstar Care 30 days' notice.
This arrangement allows Brightstar Care franchisees to utilize a comprehensive communication and productivity suite, but it's crucial to factor in the full, non-prorated monthly cost per user when budgeting and managing operational expenses. Franchisees should carefully consider their staffing needs and usage patterns to optimize their investment in the Teams Package.