How does Brightstar Care modify the BrightStar Care Agency Program?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
| Provision | Section in franchise or other agreement | Summary |
|---|---|---|
| with your ownership, management, operation, maintenance of, engagement in, consulting with, or having any interest in any Competing Business. | ||
| s. Modification of agreement | 9 and 20.3 10 of Standard Renewal Addendum 12 of Expansion Option Agreement | The Franchise Agreement (and Expansion Option Agreement) may not be modified except by a written agreement that you and we sign. We can modify or change the BrightStar Care Agency Program through changes in the Operations Manual and you are bound by the same. |
Source: Item 17 — RENEWAL, TERMINATION, TRANSFER AND DISPUTE RESOLUTION (FDD pages 81–92)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, the Brightstar Care Agency Program can be modified through changes in the Operations Manual. These changes are binding on the franchisee. Any modifications to the Franchise Agreement itself must be made through a written agreement signed by both Brightstar Care and the franchisee. This ensures that while Brightstar Care can update operational procedures unilaterally, fundamental contractual changes require mutual consent.
This provision is fairly standard in franchising. Franchisors need the flexibility to adapt their systems to changing market conditions, new technologies, and evolving regulatory requirements. The Operations Manual is the typical place for these updates, covering day-to-day procedures and standards. By reserving the right to modify the Operations Manual, Brightstar Care can maintain consistency and quality across all franchise locations.
However, franchisees should pay close attention to any changes in the Operations Manual, as these changes are binding. Franchisees should ensure they have a clear process for receiving and understanding these updates. If a franchisee feels a change is detrimental or unreasonable, their recourse is limited, highlighting the importance of a strong relationship with the franchisor and a clear understanding of the franchise agreement before signing. Franchisees should also seek legal counsel to fully understand their rights and obligations regarding modifications to the Brightstar Care Agency Program.