Can Microsoft change or cancel the Internet-based services provided with the software used by Brightstar Care franchisees at any time?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
- INTERNET-BASED SERVICES.
Microsoft provides Internet-based services with the software.
It may change or cancel them at any time.
- a.
Consent for Internet-Based Services.
Certain features in the software may connect to Microsoft or third party service provider computer systems over the Internet.
In some cases, you will not receive a separate notice when they connect.
You may switch off these features or not use them.
For more information about these features, see the software documentation.
By using these features, you consent to the transmission of this information.
Microsoft does not use the information to identify or contact you.
Source: Item 23 — RECEIPTS (FDD pages 118–387)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, Microsoft has the right to change or cancel the Internet-based services provided with the software at any time. This is a standard clause in many software agreements, as it allows the provider to update, modify, or discontinue services as needed.
For a Brightstar Care franchisee, this means that the Internet-based services they rely on for their business operations could be altered or terminated by Microsoft. This could potentially disrupt their business if a critical service is affected. It is important to note that Microsoft does not use transmitted information to identify or contact the franchisee.
While this clause gives Microsoft broad discretion, franchisees should stay informed about any potential changes to these services. Franchisees may also want to inquire with Brightstar Care about contingency plans or alternative solutions in case of service disruptions. Understanding the software agreement and its implications is crucial for managing the technological aspects of the Brightstar Care franchise.