How many training sessions are provided by Brightstar Care for new owners?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
The New Owner Training track is designed to incrementally build your (as a new franchise owner) knowledge and skill around the BrightStar Care operations, sales, and clinical business processes and compliance. These sessions are intended to supplement weekly support calls with assigned Start Team coaches. This track may include two or three, 3 to 4-day sessions (no more than 12 days total) and is held at our headquarters or a nearby training/conference center. Between your training sessions, you may also spend up to a week in the office of an owner. We may approve a virtual participation under certain circumstances or for certain aspects of the week's visit. This program is designed to help you gain an applied understanding of the role of an owner by participating in an Agency's most critical processes, as well as spending time with the established owner to understand her or his keys to success. You and your Key Positions must complete all required training within 180 days after signing the Franchise Agreement and prior to Opening. If you acquire your Agency via a resale, you are required to attend two 3 to 4-day sessions (up to 8 days) of training prior to the hard close date (final transfer of assets). You also may spend up to a week in the office of an owner after signing the Franchise Agreement and before the transfer's effective date. We may approve a virtual participation under certain circumstances or for certain aspects of the week's visit. You must complete any remaining required training within 90 days after final transfer of assets. We reserve the right to offer training through a virtual environment and/or an e-learning platform.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 47–67)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, new owners can expect to attend two or three training sessions as part of the New Owner Training track. These sessions are designed to build knowledge and skills in areas such as operations, sales, clinical business processes, and compliance. These sessions are intended to supplement weekly support calls with assigned Start Team coaches. The sessions are typically 3 to 4 days in length, with a total of no more than 12 days of training. These sessions are held at Brightstar Care's headquarters or a nearby training/conference center.
In addition to the formal training sessions, new franchisees may also spend up to one week in the office of a current Brightstar Care owner. This allows them to gain practical experience and learn from an established owner's successes. Brightstar Care may approve virtual participation in certain circumstances or for certain aspects of the week's visit. All required training must be completed within 180 days of signing the Franchise Agreement and before opening the agency.
For those acquiring an existing Brightstar Care agency through resale, the training requirement is slightly different. These franchisees are required to attend two 3 to 4-day sessions (up to 8 days) of training before the final transfer of assets. They may also spend up to a week in an owner's office before the transfer's effective date, with potential for virtual participation in some cases. Any remaining required training must be completed within 90 days after the final transfer of assets. Brightstar Care retains the right to offer training through virtual environments or e-learning platforms.