How many days of training are provided at Brightstar Care headquarters for each of the 3 key positions?

According to Brightstar Care's 2025 Franchise Disclosure Document, the initial training program includes two to four days of training at their headquarters for each of the 3 key positions: branch/operations manager (or director), director of nursing (DON), and salesperson. This in-class training is supplemented by e-learning through the BrightStar on-line training system. Brightstar Care retains the right to reduce the number of days at their headquarters through the use of e-learning.

The Sales, Clinical, and Operations training tracks are designed specifically for the 3 key roles in the business. The Sales track focuses on the marketing and selling process and increasing skill through interactive role-play. The Clinical track focuses on the clinical administrative, regulatory, and compliance aspects of operating the business, as well as understanding the BrightStar Care clinical programs. The Operations track has a focus on the day-to-day administration of the Agency, including training on business processes and supporting information technology. These 3 key staff are required to attend and successfully complete their respective 3 to 4-day training track sessions within 180 days after signing the Franchise Agreement, or within 90 days if the new hire is a replacement.

New Brightstar Care owners also undergo a New Owner Training track, designed to build knowledge and skills around operations, sales, clinical business processes, and compliance. This track may include two or three sessions lasting 3 to 4 days each, totaling no more than 12 days. These sessions are held at Brightstar Care's headquarters or a nearby training/conference center. New owners may also spend up to a week in the office of an existing owner to gain practical experience. If acquiring an existing agency, the training requirement is two 3 to 4-day sessions (up to 8 days) before the final transfer of assets.