What are the location requirements for a Control Person of a Brightstar Care franchise?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
The Agency must at all times be under your designated Control Person's direct supervision. You (or, if you are an entity, your owner) must be the Control Person during the first 2 years the Agency is open and operating under your ownership. You must seek our approval if you want your Control Person to be someone else during the franchise term. Your Control Person must meet our standards and requirements, including (1) living within one-hour drive-time of the territory, (2) being in the office, or at minimum in the Protected Territory, on a daily full-time basis, and (3) successfully completing our initial training program. If you own multiple protected territories, the Control Person must meet our standards and requirements, including (1) taking ownership of day-to-day operations and local management teams in the protected territories for which the individual is a Control Person, (2) being in one of the protected territories' offices (or at minimum in one of the protected territories) on a daily full-time basis, and (3) successfully completing our initial training program. Your "Control Person" is the individual who has the authority to actively direct the Agency's business affairs, is responsible for overseeing the Agency's general management, and has authority to sign all contracts. You must designate your Control Person on the Control Person Addendum attached to the Franchise Agreement as Exhibit K. You must submit a written request for permission to hire an operating manager to be your Control Person to allow you (or your owner) to step out of the day-to-day operations. You must give us advance written notice and obtain our approval before you change your designated Control Person. We must confirm that your proposed replacement Control Person meets our then-current Control Person standards and requirements. If your Agency performance fails to meet or exceed our standards, we may state that your Control Person no longer meets our standards and requirements.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 79–80)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, the Control Person must meet specific location requirements to effectively manage the Agency. The Control Person must live within a one-hour drive of the territory. Additionally, the Control Person is required to be present in the office, or at a minimum within the Protected Territory, on a daily full-time basis.
For franchisees who own multiple protected territories, the Control Person must take ownership of day-to-day operations and local management teams in those territories. They must also be present in one of the protected territories' offices, or at least within one of the protected territories, on a daily full-time basis.
These requirements ensure that the Control Person is accessible and able to actively manage the Brightstar Care agency or agencies, which is crucial for maintaining operational standards and providing adequate oversight. Brightstar Care also requires that the Control Person is designated on the Control Person Addendum attached to the Franchise Agreement as Exhibit K.