Does the 'Intro to National Accounts' training for Brightstar Care include on-the-job training?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
| Column 1 | Column 2 | Column 3 | Column 4 |
|---|---|---|---|
| Column 2 | Hours of On- | Column | |
| Subject | Hours of Classroom | The-Job | Location |
| Training | Training | 200000 Bannockburn, IL or any other | |
| Interface Overview | location we may designate; or via e- | ||
| 1 | 0 | learning Bannockburn, IL or any other | |
| Intro to BrightStar Care Sales | location we may designate; or via e- | ||
| 1.75 | 0 | learning Bannockburn, IL or any other | |
| Intro to Marketing | location we may designate; or via e- | ||
| 1 | 0 | learning Bannockburn, IL or any other | |
| Intro to Talent Management | location we may designate; or via e- | ||
| 2 | 0 | learning Bannockburn, IL or any other | |
| Where Does Your Dollar Go | location we may designate; or via e- | ||
| 1 | 0 | learning Bannockburn, IL or any other | |
| IT HELP Desk | 0.5 | 0 | location we may designate; or via e- |
| 0.5 | 0 | learning | |
| W D I W' C C | Bannockburn, IL or any other | ||
| Key Roles: Hiring for Success | 1.15 | 0 | location we may designate; or via e- |
| 1.15 | 0 | learning | |
| Interests National Assessmen | Bannockburn, IL or any other | ||
| Intro to National Accounts | 1 | 0 | location we may designate; or via e- |
| 1 | U | learning Bannockburn, IL or any other | |
| Leadership at BrightStar Care | location we may designate; or via e- | ||
| Leadership at Brightstar Care | 1 | 0 | learning |
| 1 | · · | Bannockburn, IL or any other | |
| Intro to Financial | location we may designate; or via e- | ||
| 1 | 0 | learning | |
| - | Bannockburn, IL or any other | ||
| Proforma | location we may designate; or via e- | ||
| 1 | 1.15 | 0 | learning Bannockburn, IL or any other |
| Owner's Showcase | location we may designate; or via e- | ||
| 1 | 0 | learning Bannockburn, IL or any other | |
| Graduation & Wrap-Up | location we may designate; or via e- | ||
| 0.5 *May include independent learning activities that occur outside the formal classroom Ciassiooiii | 0 | learning |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 47–67)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, the 'Intro to National Accounts' training does not include on-the-job training. The training consists of 1 hour of classroom training. This training takes place in Bannockburn, IL, or any other location Brightstar Care may designate, or via e-learning.
This means that new Brightstar Care franchisees will receive classroom-based or online instruction for this specific module, but they will not have the opportunity to learn through practical experience in a real-world setting as part of this particular training. The lack of on-the-job training may require franchisees to seek additional support or mentoring to fully grasp the concepts taught in the 'Intro to National Accounts' module.
Prospective franchisees should consider the implications of this training structure and evaluate whether they would benefit from additional hands-on experience in national accounts management. It would be prudent to inquire with Brightstar Care about opportunities for supplementary training or mentorship in this area to ensure they are well-prepared to handle national accounts effectively.