If Brightstar Care changes its standards and specifications, how will Brightstar Care notify its franchisees?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
We formulate and modify our standards and specifications for products and services based upon marketplace and reimbursement changes, the collective experience of our franchisees and our company-owned locations, and our franchise support center personnel. We have the right to change our standards and specifications, including those for products, services, signs, and medical supplies, by written notice to you or through changes in the Operations Manual. You may incur an increased cost to comply with these changes at your own expense; however, no change will materially alter your fundamental rights under the Franchise Agreement. We will notify you of any change to our standards and specifications by way of electronic or written amendments to the Operations Manual or otherwise in writing.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 41–44)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, Brightstar Care has the authority to modify its standards and specifications for products and services based on factors such as marketplace and reimbursement changes, franchisee experiences, and franchise support center input. These standards and specifications can include those for products, services, signs, and medical supplies.
Brightstar Care will notify franchisees of any changes to these standards and specifications through electronic or written amendments to the Operations Manual, or in writing. While franchisees may incur increased costs to comply with these changes, these changes will not materially alter their fundamental rights under the Franchise Agreement.
This means that as a Brightstar Care franchisee, you must stay informed of updates to the Operations Manual and any written notices from Brightstar Care to ensure compliance with the latest standards. Failure to comply could result in a breach of the franchise agreement. It is also important to budget for potential cost increases associated with these changes.
Many franchise systems retain the right to modify their operating manuals and standards. Brightstar Care's approach of providing written or electronic notification is a common practice, allowing for documented communication of changes that affect franchise operations.