What happens if a Brightstar Care franchisee misuses the proprietary software?

According to Brightstar Care's 2025 Franchise Disclosure Document, a franchisee's misuse of licensed marks or confidential information, which includes proprietary software, can lead to termination of the franchise agreement. Specifically, if a Brightstar Care franchisee materially violates any requirement regarding or misuses the Licensed Marks or Confidential Information, this constitutes a default under the agreement.

Brightstar Care has the right to terminate the franchise agreement if the default remains uncured after a 30-day cure period. This means that if Brightstar Care determines that a franchisee has misused the licensed marks or confidential information, they will notify the franchisee of the issue and provide them with 30 days to correct the problem. If the franchisee fails to rectify the misuse within this timeframe, Brightstar Care can terminate the agreement.

This provision underscores the importance of franchisees adhering to the standards and requirements set forth in the franchise agreement and operations manual. It also highlights the potential consequences of failing to properly protect and use Brightstar Care's licensed marks and confidential information, including its proprietary software. Franchisees should ensure they understand and comply with all requirements related to the use of licensed marks and confidential information to avoid potential termination of their franchise agreement.