What is the geographic limit within which the Brightstar Care Control Person must live?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
- 13.3.11 Control Person.
You do any of the following: (i) at any time during the Initial Term the Agency is not under the designated Control Person's direct supervision, (ii) you designate a replacement Control Person without our prior approval and first giving us notice of the change, or (iii) any replacement Control Person does not meet our then-current Control Person standards and requirements, including (1) living within a one-hour drive-time from the Protected Territory, or (2) being in the office, or at minimum in the Protected Territory, on a daily full-time basis.
Source: Item 22 — CONTRACTS (FDD pages 117–118)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, the Control Person must meet specific location requirements. Specifically, the Control Person must live within a one-hour drive of the Protected Territory. Alternatively, if not living within a one-hour drive, the Control Person must be in the office or, at a minimum, within the Protected Territory on a daily, full-time basis.
This requirement ensures that the Brightstar Care agency has adequate local oversight and management. The Control Person's proximity to the Protected Territory allows for effective supervision and responsiveness to the needs of the business and its clients. This can be particularly important in the home care industry, where timely decision-making and accessibility are crucial for maintaining quality service.
For a prospective Brightstar Care franchisee, this means that they must designate a Control Person who either resides nearby or is consistently present within the territory. Failure to meet this requirement can be grounds for termination of the franchise agreement, as it is considered a failure to maintain the standards required by Brightstar Care. The franchisee must also obtain approval from Brightstar Care before designating a replacement Control Person.