What are the Brightstar Care franchisee's responsibilities regarding the Annual Conference and Branch Leadership Conference?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
| Column 1 | Column 2 | Column 3 | Column 4 |
|---|---|---|---|
| Column 1* | Amount | Due Date | Remarks** |
| State EVV Version | $500 per EVV | Per occurrence; | See Note 5. We may |
| Upgrade Fee | version upgrade | paid upon receipt | increase this fee up to a |
| 1 2 1 8 - 11 1 | required by your state. You must submit the changes no less than 90 days before your state's effective date of the required change. | of invoice. Deducted from your bank account by BrightStar Technology or other approved vendor via EFT. | cap of $1,000. |
| State EVV Version | Up to additional $500 | Per occurrence; | |
| Upgrade Late | per each EVV | paid upon receipt | |
| Notice Fee | version upgrade submitted less than 90 days before your state's effective date of the required change. | of invoice. Deducted from your bank account by BrightStar Technology or other approved | |
| Additional training | $100 $200 / day man | vendor via EFT. | We recome the right to |
| Additional training to be provided on an | $100 - $200 / day per attendee for group | Upon receipt of invoice. | We reserve the right to increase training fees on |
| as-needed basis. | training programs | mivoice. | an as-needed basis to |
| as-necued basis. | plus travel to Bannockburn, IL or regional training location. $300 - $400 / day per attendee for advanced training. On-site training available on a resource-available basis at a cost of $500 - $600 / day per trainer, plus room, board, and travel for each trainer. | reflect increased costs, but no higher than $600/day per trainer. $\\\\\\\\\\\\\\\\\\\ Corporate office and/or Regional training might be required for system- wide rollout or for locations whose metrics are below top quartile performance. | |
| Annual conference | You are solely | Any other charges | Each franchisee must |
| and Branch | responsible for all | for any annual | send at least 1 Key |
| Leadership | travel, room, board, | conference are due | Position employee to the |
| Conference each | and salary expense. | upon invoice. | Branch Leadership |
| year, if any | We may charge a registration fee to cover speakers, meals, and activities mears, and activities | Conference. If your Agency's average weekly Net Billings in the quarter prior to Branch quarter prior to Branch |
Source: Item 6 — OTHER FEES (FDD pages 17–34)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, franchisees are responsible for expenses related to the Annual Conference and Branch Leadership Conference. Specifically, the franchisee is solely responsible for all travel, room, board, and salary expenses associated with attending these conferences. Brightstar Care may charge a registration fee to cover the costs of speakers, meals, and activities during the annual conference.
Each Brightstar Care franchisee must send at least one key employee to the Branch Leadership Conference each year, if such a conference is held. This requirement ensures that franchisees stay informed about the latest developments, best practices, and strategic directions within the Brightstar Care system. The Branch Leadership Conference aims to enhance the skills and knowledge of key personnel, contributing to improved agency performance and overall network success.
The fees associated with the Annual Conference and Branch Leadership Conference, beyond the direct costs borne by the franchisee, are due upon invoice. This means franchisees should budget for these expenses and ensure timely payment to maintain good standing with Brightstar Care. The document does not specify the exact amount of the registration fee, so prospective franchisees should inquire about the typical cost to accurately forecast their expenses.
Franchise agreements often include mandatory training and conference attendance to maintain brand standards and ensure franchisees are up-to-date with operational best practices. While the Brightstar Care FDD outlines the franchisee's responsibility for covering the costs, it does not detail the content or frequency of these conferences. A prospective franchisee should seek additional information on the conference schedule, content, and expected benefits to fully understand the value and commitment involved.