Are Brightstar Care franchisees required to use the technology services provided by BrightStar Technology Group, LLC?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
BrightStar Technology Group is an LLC established to provide technology services to the franchisees within the affiliated group.
BrightStar Franchising, LLC and BrightStar Technology Group, LLC are commonly controlled, and BrightStar Franchising, LLC is deemed to be the primary beneficiary of BrightStar Technology Group, LLC. BrightStar Franchising, LLC provides funding for the operations of BrightStar Technology
Notes to Consolidated Financial Statements
Group, LLC and the franchisees of BrightStar Franchising, LLC are required to use the technology services provided by BrightStar Technology Group, LLC for their technology needs.
Source: Item 21 — FINANCIAL STATEMENTS (FDD page 117)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, franchisees are required to utilize the technology services provided by BrightStar Technology Group, LLC. BrightStar Technology Group, LLC, is a limited liability company created to deliver technology services to Brightstar Care franchisees. BrightStar Franchising, LLC, funds the operations of BrightStar Technology Group, LLC. Because Brightstar Franchising, LLC, is deemed the primary beneficiary of BrightStar Technology Group, LLC, the financial statements of the two entities are consolidated.
This requirement means that franchisees do not have the option to select their own technology vendors or solutions. While this may ensure consistency and integration across the Brightstar Care system, it also means franchisees are dependent on the performance and capabilities of BrightStar Technology Group, LLC. Franchisees will need to factor in any associated costs for these required technology services into their overall investment and operating expenses.
Prospective franchisees should evaluate the specific technology services offered, their costs, and how they integrate with the overall Brightstar Care business model. Understanding the terms and conditions of these technology services is crucial for assessing the potential benefits and limitations for their franchise operations.