Are all BrightStar Care franchisees required to offer all four services?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
As described in further detail below, the BrightStar Care Agency Program provides franchisees with four primary revenue streams: Non-Medical (Companion) Caregiver inhome care services, Personal Care in-home care services, Medical Skilled Care in-home care services, and Supplemental Healthcare Staffing. As a new location, the training will emphasize Companion, Personal Care, and Skilled in-home care services as well as utilization of the BrightStar Care National Accounts Program. You will be offered supplemental training for Medical Skilled in-home care services (where allowed by state licensure laws) and Supplemental Healthcare Staffing. Some BrightStar Care franchisees offer all four services, and some do not. For example, not all franchisees provide Medical Skilled Care in-home care services where state regulations prevent their ability to do so (as further described below) or where Certificate of Need laws do not allow some or all medical skilled services.
Source: Item 1 — THE FRANCHISOR, AND ANY PARENTS, PREDECESSORS, AND AFFILIATES (FDD pages 9–14)
What This Means (2025 FDD)
According to BrightStar Care's 2025 Franchise Disclosure Document, franchisees are not necessarily required to offer all four primary revenue streams. These revenue streams consist of Non-Medical (Companion) Caregiver in-home care services, Personal Care in-home care services, Medical Skilled Care in-home care services, and Supplemental Healthcare Staffing.
The FDD states that some BrightStar Care franchisees offer all four services, while others do not. The initial training for a new location will emphasize Companion, Personal Care, and Skilled in-home care services, along with the BrightStar Care National Accounts Program. Supplemental training is available for Medical Skilled in-home care services and Supplemental Healthcare Staffing.
The ability to offer Medical Skilled Care in-home care services may be restricted by state regulations or Certificate of Need laws. Therefore, a prospective franchisee should investigate the specific regulations in their state to determine which services they are permitted to offer.