Where can a Brightstar Care franchisee in the United States or Canada contact Microsoft for warranty service?

According to Brightstar Care's 2025 Franchise Disclosure Document, for warranty service or information about obtaining a refund for software acquired in the United States and Canada, franchisees can contact Microsoft at (800) MICROSOFT, or by mail at Microsoft Customer Service and Support, One Microsoft Way, Redmond, WA 98052-6399. Franchisees can also visit www.microsoft.com/info/nareturns.htm for more information.

This information is important for Brightstar Care franchisees as it outlines the specific steps and contact details to address any software-related issues covered under warranty. Knowing the correct procedure ensures that franchisees can efficiently resolve problems and minimize any disruptions to their business operations. The FDD also mentions that Microsoft may repair or replace the software at no charge, or if that is not possible, refund the amount shown on the receipt for the software.

It is also important to note that the warranty does not cover problems caused by the franchisee's actions (or failures to act), the actions of others, or events beyond Microsoft's reasonable control. Franchisees should familiarize themselves with these exclusions to understand the limitations of the warranty coverage. Additionally, the FDD states that any implied warranties last only during the term of the limited warranty, and some jurisdictions may not allow limitations on how long an implied warranty lasts.