What is a Brightstar Care franchisee required to do upon receiving written notice of revocation of an approved alternative payroll vendor?

According to Brightstar Care's 2025 Franchise Disclosure Document, if a franchisee has received approval to use an alternative payroll vendor, Brightstar Care may revoke this approval if the vendor no longer meets their standards. Upon receiving written notice of such revocation, the franchisee must cease purchasing payroll-related services from the previously approved vendor.

This means that a Brightstar Care franchisee needs to be prepared to switch back to Brightstar Care's preferred payroll services provider if the alternative vendor's performance or compliance falls short of Brightstar Care's requirements. This could involve some administrative burden and potential costs associated with transitioning payroll services.

It is important for a prospective Brightstar Care franchisee to understand the criteria Brightstar Care uses to evaluate and approve payroll vendors, as well as the potential reasons for revocation. Franchisees should also inquire about the typical timeframe for transitioning back to the standard payroll services to minimize any disruption to their business operations. This requirement ensures that Brightstar Care maintains a level of quality and uniformity across its franchise network.