Is a Brightstar Care franchisee required to have a full-time salesperson?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
You must have a full-time salesperson making daily sales calls. The salesperson must successfully complete all of our required training programs. (As noted earlier in this Disclosure Document, if you acquire a franchise for a "Small" territory, you (or your owner) is permitted to hold 2 of the 3 (but not all 3) Key Positions.)
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 79–80)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, franchisees are required to have a full-time salesperson making daily sales calls. This requirement ensures that the Brightstar Care agency actively pursues new business and maintains a consistent sales effort. The salesperson must also complete all required training programs.
This requirement is fairly common in service-based franchises, where active sales efforts are crucial for growth. The FDD also states that if a franchisee acquires a franchise for a "Small" territory, the franchisee (or their owner) is permitted to hold 2 of the 3 Key Positions, but not all 3.
Having a dedicated, trained salesperson can significantly impact the success of a Brightstar Care franchise by driving revenue and increasing market presence. However, it also adds to the operational costs, as the franchisee will need to budget for the salesperson's salary, training, and other related expenses.