What must a Brightstar Care franchisee do to obtain a refund for the software under the warranty?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
ear, they will be covered for the remainder of the warranty or 30 days, whichever is longer.
- To the extent permitted by law, any implied warranties, guarantees or conditions last only during the term of the limited warranty. Some jurisdictions do not allow limitations on how long an implied warranty, guarantee or condition lasts, so these limitations may not apply to you.
- C. EXCLUSIONS FROM WARRANTY. This warranty does not cover problems caused by your acts (or failures to act), the acts of others, or events beyond Microsoft's reasonable control.
- D. REMEDY FOR BREACH OF WARRANTY. Microsoft will repair or replace the software at no charge. If Microsoft cannot repair or replace it, Microsoft will refund the amount shown on your receipt for the software. It will also repair or replace supplements, updates and replacement software at no charge. If Microsoft cannot repair or replace them, it will refund the amount you paid for them, if any. You must uninstall the software and return any media and other associated materials to Microsoft with proof of purchase to obtain a refund. These are your only remedies for breach of the limited warranty.
- E. CONSUMER RIGHTS NOT AFFECTED. You may have additional consumer rights under your local laws, which this agreement cannot change.
- F. WARRANTY PROCEDURES. You need proof of purchase for warranty service.
- United States and Canada. For warranty service or information about how to obtain a refund for software
acquired in the United States and Canada, contact Microsoft at
- (800) MICROSOFT;
- United States and Canada. For warranty service or information about how to obtain a refund for software
acquired in the United States and Canada, contact Microsoft at
Source: Item 23 — RECEIPTS (FDD pages 118–387)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, if Microsoft cannot repair or replace the software, a franchisee can obtain a refund for the amount shown on the receipt for the software. To receive the refund, the franchisee must uninstall the software and return any media and other associated materials to Microsoft with proof of purchase. This process also applies to supplements, updates, and replacement software.
For software acquired in the United States and Canada, franchisees should contact Microsoft at (800) MICROSOFT, or via mail at Microsoft Customer Service and Support, One Microsoft Way, Redmond, WA 98052-6399, or visit www.microsoft.com/info/nareturns.htm. For software acquired in Europe, the Middle East, or Africa, franchisees should contact Microsoft Ireland Operations Limited, Customer Care Centre, Atrium Building Block B, Carmanhall Road, Sandyford Industrial Estate, Dublin 18, Ireland, or the Microsoft affiliate serving their country, as listed on www.microsoft.com/worldwide. For software acquired outside the United States, Canada, Europe, the Middle East, and Africa, franchisees should contact the Microsoft affiliate serving their country, as listed on www.microsoft.com/worldwide.
It is important to note that this limited warranty is the only direct warranty from Microsoft, and Microsoft provides no other express warranties, guarantees, or conditions. Where allowed by local laws, Microsoft excludes implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any implied warranties are limited to the term of the limited warranty, to the extent permitted by law. The warranty does not cover problems caused by the franchisee's actions (or failures to act), the actions of others, or events beyond Microsoft's reasonable control. Franchisees may have additional consumer rights under their local laws, which this agreement cannot change.