What must a Brightstar Care franchisee do to identify themselves in dealings with customers, suppliers, and others?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
r the Initial Term, you may not, directly or indirectly, commit any act of infringement or contest or aid others in contesting the validity of our right to use the Licensed Marks or take any other action in derogation thereof. You must identify yourself as the owner of the Franchised Business (in the manner we prescribe) in conjunction with any use of the Licensed marks, including, without limitation, on invoices, contracts, timesheets, checks, receipts, employment and HR-related documents, and business stationary, as well as such conspicuous locations as we designate in writing at the Agency premises. We may remove your ability to use the logo and/or Licensed Marks on any applicant or employee facing communications, forms or advertisements by providing 30 days' advance written notice. To the extent you use, with our permission, any Licensed Mark in employment-related materials, you must include a clear disclaimer that you (and only you) are the employer of Agency employees and that we, as the franchisor of BrightStar Care Agencies, are not their employer and do not engage in any employertype activities for which only franchisees are responsible, such as employee selection, promotion, termination, hours worked, rates of pay, other benefits, work assigned, discipline, adjustment of grievances and complaints, and working conditions.
Source: Item 22 — CONTRACTS (FDD pages 117–118)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, franchisees must identify themselves as the owner of the franchised business when using licensed marks. This identification must be done in a manner prescribed by Brightstar Care.
Specifically, this identification requirement applies to various documents and materials, including invoices, contracts, timesheets, checks, receipts, employment and HR-related documents, and business stationery. Additionally, franchisees must conspicuously display their ownership at the agency premises in locations designated by Brightstar Care in writing.
Brightstar Care retains the right to remove a franchisee's ability to use the logo or licensed marks on communications, forms, or advertisements intended for applicants or employees, provided they give 30 days' advance written notice. If a franchisee uses any licensed mark in employment-related materials with Brightstar Care's permission, they must include a clear disclaimer stating that the franchisee is the employer of the agency's employees and that Brightstar Care, as the franchisor, is not the employer and does not engage in employer-type activities. Franchisees must also obtain an acknowledgment from all agency employees confirming that the franchisee, and not Brightstar Care, is their employer.