What must a Brightstar Care franchisee do before changing their designated Control Person?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
You must give us advance written notice and obtain our approval before you change your designated Control Person. We must confirm that your proposed replacement Control Person meets our then-current Control Person standards and requirements. If your Agency performance fails to meet or exceed our standards, we may state that your Control Person no longer meets our standards and requirements.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 79–80)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, a franchisee must take specific steps before changing their designated Control Person. The franchisee is required to provide advance written notice to Brightstar Care and obtain their approval before making any changes to the designated Control Person. Brightstar Care must also confirm that the proposed replacement meets the company's then-current standards and requirements for the Control Person role.
The Control Person is a critical role within a Brightstar Care franchise, as this individual has the authority to actively direct the agency's business affairs, oversee general management, and sign contracts. Brightstar Care requires that the franchisee (or, if the franchisee is an entity, the owner) serve as the Control Person for the first two years of operation. After this initial period, the franchisee can request to appoint someone else as the Control Person, subject to Brightstar Care's approval.
These requirements ensure that the Control Person meets Brightstar Care's standards, which include living within a one-hour drive of the territory, being present in the office or protected territory on a full-time basis, and successfully completing the initial training program. If a Brightstar Care franchisee's agency performance fails to meet Brightstar Care's standards, Brightstar Care may determine that the current Control Person no longer meets their requirements.