What must a Brightstar Care franchisee do before calling on referral sources outside their Protected Territory?

According to Brightstar Care's 2025 Franchise Disclosure Document, a franchisee must provide prior written notification to the franchisee who owns the territory in which they intend to market before calling on referral sources outside of their protected territory. However, all clients serviced must be in the franchisee's Protected Territory. The clients cannot have service addresses, or services performed, in another protected territory held under a franchise agreement.

This means that while Brightstar Care franchisees can market outside their territory after providing written notice, they cannot provide services to clients outside their protected territory. This restriction ensures that each franchisee can focus on and develop their designated area without direct competition from other franchisees within the Brightstar Care system.

Additionally, the FDD states that a Brightstar Care franchisee may not do staffing business outside their Protected Territory without Brightstar Care's prior express written permission. This additional requirement suggests that staffing services are treated differently and require specific approval from Brightstar Care, adding another layer of compliance for franchisees looking to expand their services beyond their territory.