Where can I find additional information about user licenses and license restrictions for Brightstar Care?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
- ADDITIONAL LICENSING REQUIREMENTS AND/OR USE RIGHTS.
- a. User Licenses. In addition to the server software license, you must acquire user licenses for the total number of users that access the system database directly or indirectly. User licenses are specific to a system database and may not be used with or shared among different system databases. You may license concurrent users, named users, or the external connector depending on the type of access to the system database that the user requires. For users that are your or your affiliates' employees, contractors or agents, you must license concurrent users and named users. For all other access to the system database, including access where no individual users are involved you must license either the external connector, concurrent users or named users. "Concurrent users" are licenses that allow any individual to access the system database. The number of concurrent users licensed refers to the maximum number of individuals that may access the system database simultaneously, "Named users" are licenses that are specific to individual users and may not be shared among individual users. "Third party users" are any concurrent user or named user that is not your or your affiliates' employees, contractors or agents. "External connector" is a license that allows any third party user, application or device to access the system database. For additional information types of user licenses and license restrictions regarding user licenses, see http://www.microsoft.com/dynamics/purchase/editionsandlicensing.mspx.
- b. Multiplexing. Hardware or software you use to
- · pool connections,
- reroute information,
- reduce the number of devices or users that directly access or use the software, or
- reduce the number of devices or users the software directly manages,
(sometimes referred to as "multiplexing" or "pooling"), does not reduce the number of licenses you need.
Source: Item 23 — RECEIPTS (FDD pages 118–387)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, additional information regarding user licenses and license restrictions can be found at a specific Microsoft webpage. The FDD specifies that in addition to the server software license, franchisees must acquire user licenses for all users accessing the system database, whether directly or indirectly. These user licenses are specific to a system database and cannot be shared across different databases.
The document outlines different types of user licenses, including concurrent users, named users, and external connectors, depending on the type of access required. Concurrent user licenses allow any individual to access the system database, with the number of licenses corresponding to the maximum number of simultaneous users. Named user licenses are specific to individual users and cannot be shared. An external connector license is required for any third-party user, application, or device accessing the system database.
For Brightstar Care franchisees, understanding these licensing requirements is crucial for budgeting and compliance. The FDD directs prospective franchisees to a Microsoft webpage for additional information on user licenses and restrictions. It is important to note that using hardware or software to pool connections or reduce the number of users accessing the software does not reduce the number of licenses needed.