Does the Brightstar Care financial performance representation schedule include agencies that primarily do skilled care through an outside system?

According to Brightstar Care's 2025 Franchise Disclosure Document, the financial performance representation schedules exclude agencies that primarily perform skilled care through an outside system. This exclusion means that the revenue and performance data presented in Item 19 does not reflect the results of those specific agencies.

For a prospective franchisee, this is an important consideration. If you plan to operate your Brightstar Care agency using an outside system for skilled care, the financial performance data shown may not be representative of your potential performance. The FDD specifically mentions that thirteen agencies were excluded from one schedule and five from another because they primarily do skilled care through an outside system.

It is advisable for potential franchisees to discuss with Brightstar Care the reasons for excluding these agencies and how using an outside system for skilled care might affect their agency's financial performance. Understanding the impact of this operational choice is crucial for making an informed investment decision. You may want to ask for more details on the characteristics of these excluded agencies and why their performance was not included.