What factors does Brightstar Care consider when deciding whether to allow an Agency relocation?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
You will operate your Agency from a location we approve ("Approved Location"). If you have secured a site for the Agency when you sign the Franchise Agreement, you will establish the Agency at the approved site. If you have not yet secured a site for your Agency when you sign the Franchise Agreement, you will enter into our Site Selection Addendum, attached as Exhibit J to the Franchise Agreement, which will govern the site selection process. You may relocate the Agency only with our prior written approval. Whether or not we allow relocation depends on circumstances at the time and what is in the Agency's and our system's best interests. Factors include, for example, the new site's area, its proximity to other premises in our system, whether you are in compliance with your Franchise Agreement, and how long it will take you to open at the new site.
Source: Item 12 — TERRITORY (FDD pages 67–75)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, franchisees must receive prior written approval from Brightstar Care to relocate their Agency. Brightstar Care will determine whether to allow the relocation based on the Agency's and the system's best interests at the time of the request.
Several factors are considered by Brightstar Care when evaluating a relocation request. These include the characteristics of the new site's area, its proximity to other Brightstar Care locations, and the franchisee's compliance with the Franchise Agreement.
Brightstar Care also considers the time it will take the franchisee to open at the new location. This suggests that Brightstar Care wants to ensure a smooth transition and minimal disruption to the business. These considerations are typical in franchising, as franchisors want to maintain brand consistency and protect the overall network's performance.