For Brightstar Care, what is an 'external connector' license?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
- c. External Connector Licenses. You must assign each external connector license you acquire to a system database. Each external connector license assigned to a system database permits any number of third party users , applications or devices to access that system database. You do not need concurrent or named user licenses for those users. You may not use the external connector for business process outsourcing purposes.
- d. Third Party Hosting. You may have a third party host the software on your behalf solely for access by you and your affiliates. You may not permit your third party hosting vendor to allow access to the software by unaffiliated third parties except as otherwise allowed through an external connector license. Your third party hosting vendor must agree to be bound by these terms.
Source: Item 23 — RECEIPTS (FDD pages 118–387)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, an external connector license is a type of software license that allows third-party users, applications, or devices to access the system database. Each external connector license must be assigned to a specific system database, and there is no limit to the number of third-party users, applications, or devices that can access the database with that license.
For Brightstar Care franchisees, this means that if they need to provide access to their system database to individuals or entities who are not their employees, contractors, or agents, they can use an external connector license. This can be useful for integrating with third-party software or allowing clients to access certain information.
However, the external connector license cannot be used for business process outsourcing purposes. Franchisees should also note that they have the option to license concurrent users or named users instead of the external connector, depending on the type of access required. It is important to understand the different types of user licenses and their restrictions to ensure compliance with the licensing requirements.