What is the estimated monthly cost for retention software that Brightstar Care franchisees must expend?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
$1,000 per month.
In addition, beginning on your Agency's Opening Date, you must expend on local recruitment marketing, including job boards and retention software to support and grow your business, the greater of:
(i) 1.5% of your Agency's monthly Net Billings up to $200,000 (for a 4-week month or $250,000 for a 5-week month) and 0.5% of your Agency's monthly Net Billings over $200,000 (for a 4-week month or $250,000 for a 5-week month), plus an estimated $165 - $378 per month
for retention software (this amount for retention software, which is currently paid to a third party, may be increased from time to time depending on what the third party chooses to charge); or
(ii) $1,000 per month, plus an estimated $165 - $378 per month for retention software (this amount for retention software, which is currently paid to a third party, may be increased from time to time depending on what the third party chooses to charge).
All local advertising must meet our then-cu
Source: Item 6 — OTHER FEES (FDD pages 17–34)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, franchisees must expend funds on local recruitment marketing, including job boards and retention software. This is to support and grow their business. The amount expended will be the greater of two options. The first option is 1.5% of the Agency's monthly Net Billings up to $200,000 (for a 4-week month or $250,000 for a 5-week month) and 0.5% of the Agency's monthly Net Billings over $200,000 (for a 4-week month or $250,000 for a 5-week month), plus an estimated $165 - $378 per month for retention software. The second option is $1,000 per month, plus an estimated $165 - $378 per month for retention software.
This means a Brightstar Care franchisee will pay a minimum of $165 per month for retention software, but could pay up to $378 per month. The actual amount will depend on the specific software chosen and the agreement with the third-party vendor.
It is important to note that the amount for retention software, which is currently paid to a third party, may be increased from time to time depending on what the third party chooses to charge. This means that the franchisee's costs could increase over time, and they should factor this into their financial planning.