What is emphasized in the training for a new BrightStar Care location?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
As a new location, the training will emphasize Companion, Personal Care, and Skilled in-home care services as well as utilization of the BrightStar Care National Accounts Program. You will be offered supplemental training for Medical Skilled in-home care services (where allowed by state licensure laws) and Supplemental Healthcare Staffing. Some BrightStar Care franchisees offer all four services, and some do not. For example, not all franchisees provide Medical Skilled Care in-home care services where state regulations prevent their ability to do so (as further described below) or where Certificate of Need laws do not allow some or all medical skilled services.
Source: Item 1 — THE FRANCHISOR, AND ANY PARENTS, PREDECESSORS, AND AFFILIATES (FDD pages 9–14)
What This Means (2025 FDD)
According to BrightStar Care's 2025 Franchise Disclosure Document, the training for a new BrightStar Care agency will focus on specific in-home care services and the National Accounts Program. The initial training will emphasize Companion, Personal Care, and Skilled in-home care services. Additionally, the training will cover how to effectively utilize the BrightStar Care National Accounts Program to generate revenue.
BrightStar Care also offers supplemental training for Medical Skilled in-home care services and Supplemental Healthcare Staffing. However, the availability of Medical Skilled in-home care services may depend on state licensure laws, as some states may have regulations that prevent franchisees from offering these services. Similarly, Certificate of Need laws in certain areas may restrict the provision of some or all medical skilled services.
This focus on foundational services and the National Accounts Program suggests that BrightStar Care prioritizes a strong base for new franchisees. The supplemental training allows franchisees to expand their service offerings as they become established and as local regulations permit. Prospective franchisees should investigate their state and local regulations regarding medical skilled care to understand the full scope of services they can offer.