Is disk encryption software required for all computers used in a Brightstar Care franchise?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
You must purchase and use any computer system software or hardware we develop or select, including all future updates, supplements, and modifications (the "Computer Infrastructure Package"). The Computer Infrastructure Package includes 4 desktop computers or laptops running current Microsoft Windows operating system and associated peripherals, including monitors, office suite and other software, local network router, other network accessories, a printer, a scanner, and any installation services to install in your office. We also strongly recommend that all computers utilize disk encryption software, which on some computer brands is available at no additional cost. The Computer Infrastructure Package also includes systems and software hosted by BrightStar Technology Group for your use, including the Athena Business System, Microsoft Dynamics GP accounting software, and other third-party software. The recommended mobile tablets with a keyboard and/or laptops for your Director(s) of Nursing to use in conjunction with ABS Mobile and the Computer Infrastructure Package are used to record and analyze all clinical, business and accounting information for the operation of your Agency.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 47–67)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, disk encryption software is not explicitly required, but strongly recommended. As part of the Computer Infrastructure Package, Brightstar Care includes 4 desktop computers or laptops running the current Microsoft Windows operating system and associated peripherals.
The FDD states that Brightstar Care "strongly recommend[s]" that all computers utilize disk encryption software. The document also notes that this software is sometimes available at no additional cost, depending on the computer brand.
While not mandated, using disk encryption software would be a prudent security measure for a Brightstar Care franchisee, especially considering the sensitive client and employee data involved in running a home healthcare agency. Franchisees should discuss the implications of this recommendation with Brightstar Care during their due diligence.