Can Brightstar Care discontinue the web-based service offered to BrightStar Care clients and private users?
Brightstar_Care Franchise · 2025 FDDAnswer from 2025 FDD Document
- 1.6.3 As of the date of this Agreement, we intend to offer a web-based service to provide BrightStar Care clients and private users with a platform to communicate with authorized users of the web-based service regarding their, or their family members', health condition and further to direct them to the nearest BrightStar Care Agency for services, if needed. The platform will not be deemed to infringe on or violate any of your rights under this Agreement, as the platform does not offer to users any goods or services that specifically are part of the goods and services this Agreement permits you to offer as part of your BrightStar Care agency. We or an affiliate may discontinue or expand the web-based service at any time. Any expansion of such web-based services will not be used to offer any goods and services within the healthcare field that specifically are part of the goods and services you are permitted to offer under this Agreement.
Source: Item 22 — CONTRACTS (FDD pages 117–118)
What This Means (2025 FDD)
According to Brightstar Care's 2025 Franchise Disclosure Document, Brightstar Care or its affiliates have the right to discontinue or expand the web-based service offered to BrightStar Care clients and private users at any time. This web-based service is designed to provide a platform for clients and private users to communicate with authorized users regarding their health conditions and to direct them to the nearest BrightStar Care Agency for services.
This platform will not be deemed to infringe on or violate any franchisee's rights under the Franchise Agreement, as it does not offer goods or services that franchisees are specifically permitted to offer as part of their BrightStar Care agency. Any expansion of the web-based services will not be used to offer any goods and services within the healthcare field that are specifically part of the goods and services the franchisee is permitted to offer under the agreement.
This clause in the Franchise Agreement gives Brightstar Care flexibility in managing and evolving its service offerings, particularly in the digital space. While this benefits Brightstar Care by allowing them to adapt to changing market needs and technological advancements, it also means that franchisees do not have control over this specific service and must be prepared for potential changes or discontinuation of the web-based platform. Prospective franchisees should consider this when evaluating the level of support and resources they can expect from Brightstar Care over the term of their agreement.